In January 2020, the U.S. Department of Housing and Urban Development (HUD) Office of Fair Housing and Equal Opp. (FHEO) issued Notice FHEO-2020-01, providing explicit instructions on the processing and management of requests for assistive animals.
Definitive yes; however, apparently also confusing because the questions and complaints keep coming!
In this session we’ll explore the parts of the guidance that seem to be driving the questions – and the complaints, including the answers to these common questions:
“What is a household animal – where I live, a pot-bellied pig is seen in households every time, so is it also true in Manhattan?”
“Is there such a thing as a national ESA registry?”
“Must every service animals wear a vest?” and, “Can I ask to see proof of training for service animals?”
“Can I mandate every animals being DNA registered or does that only apply to pets?”
“What about my amenities – can my visually impaired resident swim with their dog?”
And the list goes on and on. I know some of these sound familiar- probably too familiar! Join us for the answers to these and some other questions about
everybody’s favorite topic!
Why should you attend?
Complaints alleging discrimination due to disability account for more than half of all fair housing complaints filed, and they will continue to increase. In order to maintain compliance, it is imperative to manage all aspects of accommodation requests appropriately and within HUD guidelines. In this session, we’ll address the following specific elements of managing requests for assistive animals:
Areas covered in the session:
1. Review of the January 2020 HUD Guidance
2. Definitions
3. Obligations and requirements
4. Processing the accommodation request
5. What questions can be asked
6. Readily observable, disability-related need, nexus, and other terms
7. What is a reliable source, and what documentation can we require
8. Verification process
9. The Interactive Process
Who should attend this?
* There will be time allowed for questions at the end of the presentations. (Live Session)
*Not able to attend the live session? Choose an On-Demand session to watch the session later.
Doug Chasick, CPM®, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 45 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties.
Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.
