Are you a property manager tired of dealing with residents who seem to have conveniently forgotten about their lease agreements? Do you find yourself constantly navigating the murky waters of lease violations, excuses, and conflict resolution?

Join us as we delve into the common issues property managers and landlords face when dealing with residents who disregard lease agreements. Whether you're encountering issues with late rent payments, unauthorized occupants, property damage, or disruptive behavior, this session will equip you with the strategies and insights to address these problems head-on and to handle even the most challenging residents effectively.

Why should you attend this:

1. Examine the difference between equal treatment and treating everyone the same.
2. Identify the critical elements of onboarding residents
3. Assessing the enforceability of your policies and rules
4. Administering lease clauses, house rules and policies while complying with fair housing laws
5. How to produce effective documentation that can be used in the defense of allegations of discrimination

Areas covered in the session:

• Effective onboarding of residents and employees
• Know the lease
• House rules and resident handbooks
• Policy manuals
• Doing the right thing or doing things right
• Discretion and consistency: mutually exclusive?
• Warnings and non-monetary defaults
• How to document non-compliance
• How to manage the most common lease violation issues, including unauthorized animals, parking, additional occupants, noise, hoarding, subleasing and harassment.

Who should attend this:

• Multi-site managers
• Housing Authority Directors
• Property Managers
• Property Directors
• Apartment Owner/Manager
• On-site Managers
• Training and Development Professionals
• HR Professionals