Artificial intelligence is rapidly becoming embedded in apartment operations—from tenant screening and pricing tools to chatbots, marketing platforms, and leasing automation. While these tools promise efficiency and improved decision-making, they also introduce new and often misunderstood fair housing risks.
This 60-minute, practical webinar is designed specifically for PHAs, multifamily professionals, and apartment managers who need to understand how AI tools can impact Fair Housing Act compliance—and what you can do about it. You’ll learn how bias can enter AI systems and how to implement a repeatable audit framework that helps reduce risk without abandoning innovation.
You’ll get a clear, manager-friendly approach to identifying risk, asking the right questions of vendors, documenting oversight, and aligning AI use with fair housing obligations. This webinar will help you move forward confidently, responsibly, and defensibly.
Why should you attend this:
1. Identify where AI tools intersect with Fair Housing Act requirements in apartment operations
2. Recognize common ways bias and discrimination can arise in AI-driven systems
3. Evaluate AI vendors and tools using a structured fair housing risk framework
4. Implement basic auditing and documentation practices to support compliance
5. Respond effectively to internal concerns, regulator inquiries, or fair housing complaints involving AI
Areas covered in the session:
1. What qualifies as an “AI tool” in apartment management—and why even simple automation can create fair housing exposure
2. How AI can unintentionally produce disparate impact, even without discriminatory intent
3. The most common fair housing risk areas tied to AI, including screening, pricing, marketing, and leasing communications
4. A step-by-step framework for auditing AI tools for fair housing risk
5. The critical questions apartment managers should ask AI vendors about data sources, testing, and safeguards
6. Practical red flags that indicate an AI tool may need closer review or adjustment
7. Best practices for ongoing monitoring as AI tools evolve and regulations change
Who should attend this:
* There will be time allowed for questions at the end of the presentations. (Live Session)
*Not able to attend the live session? Choose an On-Demand or Digital Download option to watch the session later.
Doug Chasick, CPM®, CAPS, Adv. RAM, SLE, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 46 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties.
Doug was awarded his CPM® in 1979 and was a member of the IREM National Faculty for eight years. A Senior Instructor member of the NAAEI Faculty, he leads the Advanced Facilitator Training course, is the co-author of “Outstanding Facilitation Techniques”, and a co-author of the joint IREM & NAAEI “Fair Housing and Beyond” course. He is a licensed Real Estate Broker in Florida, a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia, and the recipient of the NAAEI Apartment Career & Education award.
